7-Eleven ConfigSync Optimization
Project Overview
7-Eleven, Inc., a global convenience store chain with operations in 19 countries, faced a significant challenge in managing the configurations of their store machines efficiently. They needed a hierarchical store configuration system that could swiftly adapt to changes in guidelines and parameters at various levels, from regions to individual stores.
Project Brief
The project aimed to create a real-time configuration update solution for 7-Eleven, streamlining the process of updating store machine configurations while reducing both time and costs.
Project Name
7-Eleven ConfigSync Optimization
Task
realtime configuration update solution
Benefits
Reduced their configuration sync time by 93% and cost by approx 80%
Audience
Store Managers,Regional Supervisors,IT Personnel, Decision-Makers and Executives
Duration
6 Months
User Research & Problem Finding
In order to understand the scope and depth of the problem, we conducted extensive user research, engaging with key stakeholders.
Painpoint
- Manual updates of store machine configurations were time-consuming.
- Errors and inconsistencies often occurred during manual updates.
- Lack of agility in responding to changing guidelines and parameters
- High operational costs associated with manual configuration updates.
- Difficulty in managing configurations across different regions and stores.
- Risk of delays and disruptions due to the existing process's inefficiency.
Our Solutions
Our team developed a robust real-time configuration update system that addressed these pain points effectively. The solution included:
- A centralized dashboard for managing configurations at various levels.
- Automated updates triggered by changes in guidelines and parameters.
- Hierarchical structure, allowing for changes at the regional, state, county, and store levels.
- Real-time synchronization, reducing configuration update times by 93%.
- Cost savings of approximately 80% due to reduced manual labor.
Final Result
The implementation of the solution was a carefully planned process. Our development team created a user-friendly interface for configuration management, ensuring it was intuitive and easy to navigate. We seamlessly integrated the new system with existing infrastructure to guarantee a smooth flow of data and minimal disruption. Rigorous testing and quality assurance were carried out to ensure the system's accuracy and reliability under various scenarios. To ensure a successful transition, we conducted comprehensive training sessions for 7-Eleven's staff, equipping them with the skills and knowledge needed to utilize the new system effectively. This holistic approach to implementation ensured a seamless transition to the real-time configuration update solution, delivering the expected benefits to 7-Eleven while minimizing any potential hiccups.
Conclustion
7/11 wanted a hierarchical store configuration system wherein they expected a system that updates store machines configurations based on regions / state / county / store on change in guidelines and params. We created a realtime configuration update solution for them that reduced their configuration sync time by 93% and cost by approx 80%. The solution made the updating of store machines configuration times easier and also made it automated rather than manual.